Full balance refunded within 7 working days of a valid request. No deductions or processing fees.
Raise weight disputes within 7 days of the charge upload. Evidence is mandatory.
COD amounts remitted via NEFT on T+2 basis, processed every Sunday.
You may request a refund of your remaining Wallet balance upon closure or termination of your account. Blink Dispatch will refund the full remaining Wallet balance to your registered bank account.
Please note: Blink Dispatch reserves the right to withhold the refund to the extent of any amounts outstanding or owed by you under the Service Agreement. The refund will be processed only after all outstanding dues are settled.
Shipping charges are deducted from your Wallet at the moment of booking a shipment. Additional charges are applied as and when they arise during the shipment lifecycle.
The shipping charge displayed on the rate calculator is deducted immediately when you book a shipment. This amount is confirmed at the time of booking and will not be altered retrospectively.
If the courier partner records a higher weight than declared, the difference in shipping charge is deducted from your Wallet when the discrepancy is processed.
If a shipment cannot be delivered and is returned to you, RTO charges are deducted at the same rate as the applicable forward shipment charge for that AWB.
Cash on Delivery handling fees are deducted as COD orders are processed. Rates: ₹50 flat for orders up to ₹2,000; 3% of COD amount for orders above ₹2,000.
In the event of insufficient Wallet balance, these charges may result in a negative Wallet balance. See the Negative Balance Recovery section below for details.
Shipping charges are calculated on the weight recorded by the courier partner — whichever is higher between actual weight and volumetric weight (L × B × H in cm ÷ 5000). If there is a discrepancy, you have a window to contest it.
The courier partner uploads the revised weight on the platform. A hold is placed on your wallet for the disputed amount (we add a 15% markup on the courier's charge).
You have 7 days from the upload date to raise a dispute. Disputes submitted after this window are not entertained and the charge becomes final.
To file a valid dispute you must submit all of the following:
Blink Dispatch will raise the dispute with the courier partner on your behalf. The final decision lies with the courier partner. Once issued, the matter is closed with no further escalation for that AWB.
Pro tip: Always photograph and video-record every shipment — packed, sealed, labelled, and weighed — before handover. Evidence collected after handover is not valid for dispute resolution.
For COD shipments, the courier partner collects payment from your customer. Blink Dispatch remits this amount to your registered bank account every Sunday on a T+2 basis ("T" = date delivery is confirmed by the courier partner).
COD amounts for shipments confirmed delivered on or before Friday of any week (where T+2 falls on or before Sunday) will be remitted that Sunday. Deliveries confirmed on Saturday or Sunday carry over to the following Sunday's cycle, as T+2 falls on Monday or Tuesday of the next week.
Your registered bank account must be in your individual name or registered business name (for current accounts). COD will not be remitted to accounts in any other name.
Any change in bank account details must be communicated to Blink Dispatch in writing at least 7 days before the expected remittance date.
Blink Dispatch reserves the right to adjust any amounts owed by you (outstanding shipping charges, weight dispute charges, etc.) directly against COD remittances.
A negative Wallet balance can arise if weight discrepancy charges, RTO charges, or other deductions exceed your available Wallet balance at the time of deduction.
If your Wallet goes negative, Blink Dispatch will first adjust the outstanding amount against any COD remittances payable to you, without prior notice.
If the negative balance cannot be fully recovered through COD adjustment, a written notice will be sent to your registered email address. You must pay the full outstanding amount within 15 days from the date of that notice.
If payment is not made within 15 days and the balance is not under an active documented dispute, Blink Dispatch may initiate recovery proceedings including arbitration. If a valid dispute is raised within the 15-day period, the recovery timeline is paused pending resolution.
Either party may terminate the service agreement by providing 30 days' written notice via email to the registered email address.
Blink Dispatch reserves the right to immediately suspend or terminate an account (without prior notice) in cases of agreement breach, suspected fraud, prohibited item shipments, unpaid negative balance beyond 15 days, or actions that expose Blink Dispatch to legal or reputational risk.
Shipping charges deducted at the time of booking are non-refundable once the shipment has been handed over to the courier partner. This includes the base shipping charge, regardless of whether the shipment is delivered or returned.
Return to Origin (RTO) charges apply when a shipment cannot be delivered and is returned to you. These are charged at the same rate as the forward shipment and are not refundable.
Shipment bookings that have been manifested (AWB generated and accepted by courier) cannot be cancelled for a refund. Contact us via WhatsApp before handover if you need to cancel.
Penalties levied for violations (e.g., manual/handwritten AWB: ₹1,000 per AWB) are non-refundable. Ensure compliance with platform guidelines to avoid penalties.
Our support team is here to help. Reach out to us and we'll respond promptly.
Typical response time: within 24 business hours. For urgent wallet refund requests, please include your registered email and account username in your message.