This Seller Service Agreement (“Agreement”) is entered into by and between Blink Dispatch and the Seller, upon the Seller’s verified acceptance by means of a One-Time Password (OTP) sent to the Seller’s registered email address. The date of such verified electronic acceptance shall constitute the Effective Date of this Agreement. This Agreement is legally binding in accordance with the Information Technology Act, 2000 (as amended).
Service Provider
Blink Dispatch
Sole Proprietorship owned and operated by
Supriyo Chowdhury
Patelnagar, Birbhum,
West Bengal — 731132, India
hello@blinkdispatch.com
+91 70633 58647
blinkdispatch.com
Seller / Customer
The Registered Seller
The Seller’s details are recorded upon verified electronic acceptance of this Agreement via OTP on the Blink Dispatch Platform.
Blink Dispatch and the Seller shall hereinafter be collectively referred to as “Parties” and individually as “Party”. The Seller is hereinafter also referred to as the “Customer”.
(a)Blink Dispatch operates as a technology-enabled logistics aggregator platform, providing Sellers access to the services of multiple courier partners — currently including Xpressbees, eKart, and Delhivery — through a single unified platform. Blink Dispatch does not own, operate, or control any courier fleet, delivery vehicle, warehouse, or logistics infrastructure.
(b)The Seller desires to avail of the logistics facilitation services offered by Blink Dispatch for shipment of their products to end customers across India.
(c)The Parties hereby agree to be bound by the terms and conditions set forth in this Agreement.
For the purposes of this Agreement, the following terms shall have the meanings assigned to them:
| Term | Meaning |
|---|---|
| “Agreement” | This Seller Service Agreement, including all Annexures appended hereto, as may be amended from time to time. |
| “AWB” | Airway Bill — the unique shipment tracking number generated on the Blink Dispatch Platform for each consignment. |
| “COD” | Cash on Delivery — a payment mode whereby the end customer pays the Courier Partner at the time of physical delivery. |
| “Courier Partner” | Any third-party logistics company engaged by Blink Dispatch, currently including Xpressbees, eKart, and Delhivery. |
| “Effective Date” | The date on which the Seller completes verified OTP-based electronic acceptance of this Agreement. |
| “NDR” | Non-Delivery Report — a report generated by the Courier Partner when a delivery attempt is unsuccessful. |
| “Platform” | Blink Dispatch’s digital interface, website (blinkdispatch.com), mobile application, dashboard, and any other tool through which Services are accessed. |
| “RTO” | Return to Origin — a shipment returned to the Seller after failed delivery attempt(s). |
| “Shipment” | Any parcel or package handed over by the Seller to a Courier Partner for delivery to an end customer. |
| “Wallet” | The prepaid balance maintained by the Seller on the Platform, used to pay for shipping charges and other applicable fees. |
4.1Blink Dispatch operates solely as a logistics aggregator and technology intermediary. It does not own or operate any fleet, warehouse, pickup infrastructure, or delivery network. Blink Dispatch facilitates access to Courier Partner services and provides a unified platform for shipment booking, tracking, and management.
4.2All physical handling, pickup, transportation, and delivery of shipments is carried out exclusively by the respective Courier Partners. Blink Dispatch’s operational role is limited to facilitating the booking of shipments and representing the Seller’s interests in claim resolution.
4.3By accepting this Agreement, the Seller unequivocally acknowledges and accepts that Blink Dispatch is not a courier company and that the actual logistics service is rendered by independent Courier Partners whose own terms and operational policies also apply.
4.4Blink Dispatch reserves the right to add, remove, or replace Courier Partners at any time, at its sole discretion. Sellers will be notified via the Platform or registered email with reasonable advance notice. Shipments already in transit will be handled to completion by the originally assigned Courier Partner wherever operationally possible.
4.5Blink Dispatch shall, in good faith, represent the Seller’s interests when raising disputes or claims with Courier Partners. However, the final outcome of any such claim or dispute is determined solely by the Courier Partner, and Blink Dispatch does not and cannot guarantee any specific outcome, compensation, or decision in favour of the Seller.
The Seller is required to maintain a Wallet balance on the Platform at all times to avail of Services:
Minimum Balance
₹35
Below this, bookings are blocked
Min. Recharge
₹200
Per recharge transaction
Max. Recharge
₹10,000
Per recharge transaction
Shipping charges shall be deducted from the Seller’s Wallet immediately at the time of booking. Additional charges — including weight discrepancy charges, RTO charges, and COD fees — shall be deducted as and when they arise.
The Seller may request a refund of their remaining Wallet balance upon account closure. Blink Dispatch shall refund the full remaining balance to the Seller’s registered bank account without any deduction within 7 working days, after adjusting all outstanding dues.
Rates displayed on the Platform’s rate calculator at the time of booking shall apply for that shipment and shall not be altered retrospectively. Blink Dispatch reserves the right to revise rates with a minimum of 7 days’ advance notice. All rates are exclusive of applicable GST and statutory surcharges. See Annexure A for indicative rates.
6.1For COD shipments, the Courier Partner shall collect the payment from the end customer at the time of delivery on behalf of the Seller.
6.2Blink Dispatch shall remit COD amounts to the Seller’s registered bank account via NEFT on a T+2 basis, processed once weekly, every Sunday. “T” refers to the date on which delivery is confirmed by the Courier Partner.
COD Remittance Cycle — Example
COD amounts for shipments where delivery is confirmed on or before Friday (T+2 falls on or before Sunday) will be remitted that Sunday. Deliveries confirmed on Saturday or Sunday will be included in the following Sunday’s cycle.
6.3The Seller’s bank account must be in the Seller’s individual name, or registered business name for a current account.
6.4Any change in registered bank account details must be communicated at least 7 days prior to the expected remittance date.
6.5Blink Dispatch reserves the right to adjust any amounts owed by the Seller directly against COD remittances, without prior notice.
7.1A negative Wallet balance may arise due to weight discrepancy charges, RTO charges, or other applicable deductions that exceed the Seller’s available Wallet balance at the time of deduction.
7.2Blink Dispatch shall first adjust the outstanding amount against any COD remittances payable to the Seller, without prior notice.
7.3If not fully recovered through COD adjustment, Blink Dispatch shall issue a written notice via registered email, requesting payment within 15 days from the date of such notice.
7.4If the Seller fails to pay within the 15-day period, and the balance is not subject to an active documented dispute, Blink Dispatch may initiate recovery proceedings in accordance with Clause 18.
7.5If the Seller raises a bona fide documented dispute within the 15-day notice period, the recovery timeline shall be paused pending resolution of such dispute.
8.1Shipping charges are calculated on the weight recorded by the Courier Partner (actual or volumetric: L × B × H in cm ÷ 5000, whichever is higher). In the event of a discrepancy with the Seller’s declared weight, the difference shall be charged to the Seller’s Wallet.
8.2The Seller may raise a weight dispute within 7 days from the date the Courier Partner uploads the revised weight. Disputes raised after this period shall not be entertained.
8.3To file a valid weight dispute, the Seller must submit all of the following evidence:
Important Advisory
The Seller is strongly advised to photograph and video-record every shipment — packed, sealed, labelled, and weighed — before handover. Evidence collected after handover shall not be considered valid. Disputes submitted without all mandatory evidence shall be rejected.
8.5Upon receiving a complete and valid dispute, Blink Dispatch will raise it with the Courier Partner. The final resolution lies with the Courier Partner, and Blink Dispatch does not guarantee any refund.
8.6Once the Courier Partner issues its final decision on a weight dispute, the matter shall be treated as closed and no further escalation shall be entertained for that AWB.
The Seller agrees and unconditionally undertakes to comply with the following obligations at all times:
9.1 Packaging
All shipments must be securely, properly, and tamper-proof packaged to withstand normal transit conditions. Blink Dispatch and its Courier Partners shall not be liable for damage caused by inadequate packaging.
9.2 AWB Labelling
Each shipment must carry a correctly generated AWB label printed through the Blink Dispatch Platform. Manual or handwritten labels are strictly prohibited and shall attract a penalty of ₹1,000/- per such AWB, deducted directly from the Seller’s Wallet.
9.3 Accurate Declaration
The Seller shall provide complete, true, and accurate information for each shipment, including consignee name, delivery address, contact number, item description, declared value, and COD amount where applicable.
9.4 GST Compliance & E-Way Bill
The Seller shall include a valid GST-compliant tax invoice with each shipment. For shipments with a declared value exceeding ₹50,000/-, the Seller shall generate and attach a valid E-Way Bill prior to handover.
9.5 Prohibited Items
The Seller shall not book or hand over any shipment containing items listed in Annexure B. The Seller bears full legal and financial liability for any violation.
9.6 Pickup Readiness
The Seller shall ensure that packed and labelled shipments are ready for collection before the Courier Partner’s designated pickup cut-off time.
9.7 Electronic Pickup Confirmation
Upon the Courier Partner scanning the shipment at pickup, an electronic confirmation shall be sent to the Seller. This constitutes the official record of shipment handover. The Seller shall retain this confirmation for a minimum of 90 days.
9.8 Lawful Use
The Seller shall use the Platform and Services only for lawful purposes and shall at all times comply with all applicable laws and statutory requirements of India.
9.9 Account Security
The Seller is solely responsible for maintaining the confidentiality of their Platform login credentials. Blink Dispatch shall not be liable for any unauthorized activity resulting from a breach of account security by the Seller.
In the event of confirmed loss or physical damage to a shipment during transit, the maximum compensation that Blink Dispatch may facilitate is ₹2,000/- per shipment, or the actual invoice value (cost price, excluding markup), whichever is lower.
Important — Please Read Carefully
The ₹2,000/- is an absolute ceiling and is not a guaranteed amount. The actual compensation is determined entirely by the Courier Partner based on their own investigation and policies. Blink Dispatch has no authority to override the Courier Partner’s decision. Compensation may be less than ₹2,000/- or may be nil.
Blink Dispatch and its Courier Partners shall bear no liability in the following circumstances:
Estimated delivery timelines are indicative only and shall not constitute a guarantee. Blink Dispatch shall not be liable for any loss or claim arising from failure to deliver within an estimated timeline.
For a Product Exchange Claim to be considered, the following conditions must all be strictly met:
Even where all mandatory evidence is submitted, the final decision lies exclusively with the respective Courier Partner.
11.1All claims for loss, physical damage, or product substitution must be submitted in writing to Blink Dispatch within 30 days from the date of shipment booking. Claims submitted after this period shall not be entertained, and the Seller shall forfeit all rights in respect of such claims.
11.2The following documents are mandatory for any claim to be processed:
11.3Upon receiving a complete claim request, Blink Dispatch will submit the claim to the respective Courier Partner and communicate the outcome.
11.4All approved compensation amounts shall be credited exclusively to the Seller’s Wallet balance. Blink Dispatch will not process direct bank transfers for claim settlements under any circumstances.
11.5Blink Dispatch’s submission of a claim to the Courier Partner shall not constitute an admission of liability by Blink Dispatch.
12.1Shipments that cannot be delivered shall be returned to the Seller’s registered return address. RTO charges shall apply at the same rate as the applicable forward shipment charge for that AWB.
12.2The Seller must ensure the return address is accurate and complete, and that a responsible person is available to accept RTO shipments during normal business hours.
12.3If an RTO shipment is not accepted at the Seller’s return address, the Courier Partner may levy demurrage or storage charges after 7 days. The Courier Partner reserves the right to dispose of or abandon shipments not collected within 45 days of RTO initiation.
12.4RTO damage claims are only tenable where visible external damage is documented and disputed at the time of return handover. Damage claims raised after acceptance shall not be entertained.
12.5In the event of non-receipt of an RTO shipment, the Seller must notify Blink Dispatch in writing within 45 days of the RTO being initiated.
The Seller shall not book or hand over any shipment containing the items or categories set out in Annexure B of this Agreement. This list is indicative and non-exhaustive. Blink Dispatch and its Courier Partners reserve the right to refuse, detain, or return any shipment found to contain prohibited or restricted items. The Seller shall bear all resulting costs, penalties, fines, and legal liability, including any levied by government authorities, airlines, railways, or regulatory bodies.
14.1Either Party may terminate this Agreement by providing 30 days’ written notice via email to their registered email address.
14.2Blink Dispatch reserves the right to immediately suspend or terminate a Seller’s account, without prior notice, in the event of:
14.3Upon termination, all amounts outstanding from the Seller shall become immediately due and payable. Wallet refunds shall be processed per Clause 5.3, after adjusting all outstanding dues.
14.4Shipments already in transit at the time of termination shall be handled to completion by the respective Courier Partner.
Both Parties agree to hold in strict confidence all proprietary, commercial, and operational information shared under this Agreement, and shall not disclose the same to any third party without prior written consent, except as required by applicable law, court order, or regulatory authority. This obligation shall survive the termination of this Agreement.
The Seller agrees to indemnify, defend, and hold harmless Blink Dispatch, its proprietor, employees, agents, and Courier Partners from all claims, losses, damages, liabilities, penalties, and legal costs arising out of or in connection with:
17.1Blink Dispatch retains sole and exclusive ownership of all intellectual property rights in and to the Platform, its software, design, content, trade names, logos, trademarks, and technology.
17.2The Seller is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of availing Services under this Agreement.
18.1This Agreement shall be governed by and construed in accordance with the laws of India.
18.2The Parties shall first attempt to resolve any dispute amicably through good-faith negotiations within 30 days of a written notice of dispute.
18.3Unresolved disputes shall be submitted to final and binding arbitration before a sole arbitrator under the Arbitration and Conciliation Act, 1996. Seat and venue: Birbhum, West Bengal, India.
18.4Subject to the above, the civil courts of Birbhum, West Bengal shall have exclusive territorial jurisdiction.
Neither Party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, floods, fires, earthquakes, epidemics, pandemics, wars, civil disturbances, government-imposed restrictions, strikes, lockouts, or regulatory actions. The affected Party shall notify the other Party as soon as reasonably practicable.
Blink Dispatch reserves the right to amend or update the terms of this Agreement at any time. The Seller will be notified of any material changes via the Platform or registered email, with a minimum of 7 days’ advance notice. Continued use of the Platform after the effective date of any amendment shall constitute unconditional acceptance of the revised terms.
21.1This Agreement is executed electronically. The Seller’s verified acceptance via OTP sent exclusively to and confirmed on the Seller’s registered email address shall constitute a valid, binding, and legally enforceable acceptance, equivalent to a handwritten signature, in accordance with the Information Technology Act, 2000 (as amended).
21.2Upon acceptance, Blink Dispatch shall record and securely store the following as conclusive proof:
21.3A copy of this Agreement, along with the acceptance record, shall be sent to the Seller’s registered email address immediately upon successful acceptance and shall remain accessible through the Platform dashboard.
21.4The OTP is sent exclusively to the Seller’s registered email address and is valid for a single use only, expiring within 10 minutes of generation. Completion of OTP verification shall be treated as conclusive evidence of the Seller’s identity and unambiguous intent to be legally bound by the terms of this Agreement.
22.1 Entire Agreement
This Agreement, including its Annexures, constitutes the entire understanding between the Parties and supersedes all prior agreements, representations, and understandings, whether oral or written.
22.2 Severability
If any provision is found invalid or unenforceable by a competent court, it shall be modified to the minimum extent necessary to make it valid. The remaining provisions shall continue in full force and effect.
22.3 No Partnership
Nothing in this Agreement shall be construed as creating a partnership, joint venture, agency, franchise, or employment relationship. Each Party is an independent principal.
22.4 No Assignment
The Seller may not assign, transfer, or sub-licence any rights or obligations under this Agreement without Blink Dispatch’s prior written consent. Blink Dispatch may assign its rights to any successor entity.
22.5 Waiver
The failure of either Party to enforce any provision on any occasion shall not be construed as a waiver of that Party’s right to enforce that or any other provision on any other occasion.
22.6 Notices
All formal notices shall be in writing and sent to the respective Party’s registered email address. Notices shall be deemed delivered upon confirmed sending (outgoing mail logs shall constitute evidence of delivery).
Indicative rates effective at the date of this Agreement. Current rates at the time of booking are displayed on the Platform’s rate calculator and shall prevail. All rates are exclusive of applicable GST and surcharges.
| Weight Slab | Within State | Outside State |
|---|---|---|
| Up to 500 g | ₹45.00 | ₹65.00 |
| Up to 1 kg | ₹72.00 | ₹110.00 |
| Beyond 1 kg | Refer to Platform Rate Calculator | |
| Weight Slab | Within State | Outside State |
|---|---|---|
| Up to 500 g | ₹49.00 | ₹69.00 |
| Up to 1 kg | ₹79.00 | ₹129.00 |
| Beyond 1 kg | Refer to Platform Rate Calculator | |
| Weight Slab | Within State | Outside State |
|---|---|---|
| Up to 500 g | ₹54.00 | ₹82.00 |
| Up to 1 kg | ₹94.00 | ₹143.00 |
| Beyond 1 kg | Refer to Platform Rate Calculator | |
| COD Order Value | COD Charge |
|---|---|
| Up to ₹2,000 | ₹50.00 (flat) |
| Above ₹2,000 | 3% of COD amount |
* Fuel surcharges and other applicable levies as per respective Courier Partner’s prevailing schedule are reflected on the Platform rate calculator at the time of booking.
The following categories are prohibited from being shipped through Blink Dispatch. This list is indicative and non-exhaustive. Items restricted by any applicable Indian law, DGCA, MoRTH, or any Courier Partner’s policy are also prohibited.
| # | Category | Examples (Non-Exhaustive) |
|---|---|---|
| 1 | Explosives & Ammunition | Explosives, detonators, grenades, firearms, ammunition, blasting caps, flares |
| 2 | Hazardous Materials | Flammable liquids, corrosive substances, radioactive materials, toxic or poisonous agents, magnetized material |
| 3 | Illegal Substances | Narcotics, psychotropic drugs, controlled substances under NDPS Act |
| 4 | Currency & High-Value Items | Currency notes, bullion, gold, silver, diamonds, precious metals, precious or semi-precious stones, negotiable instruments |
| 5 | Prohibited or Obscene Content | Pornographic, obscene, or illegal material; pirated goods; counterfeit or trademark-infringing products |
| 6 | Pressurised Containers | Aerosol cans, gas cylinders, pressurised containers of any kind |
| 7 | Unpackaged Perishables | Perishable food items without appropriate, compliant packaging and labelling |
| 8 | Living Matter | Live animals, plants, human remains, or biological specimens |
| 9 | Stolen or Fraudulent Goods | Stolen goods, goods infringing third-party intellectual property rights |
| 10 | Any Item Prohibited by Law | Any item restricted or prohibited under Indian law, or by any Courier Partner policy |
Reach out to us on WhatsApp or email — we’re happy to clarify anything.